Cancellation Policy
Having a cancellation policy in place is essential for Take A Pawse LLC to ensure the best service for all my customers. The policy allows me to efficiently manage my schedule and resources, ensuring that I can provide dedicated care to each pet. It also helps me avoid overbooking and last-minute cancellations, which can disrupt my operations and lead to missed opportunities to assist other clients. By adhering to a cancellation policy, I can maintain a high standard of service, uphold fairness, and continue to prioritize the well being of all the pets in my care.
Cancellation Policy by Service
Dog Walking
Full refund: To receive a full refund, clients must provide a minimum of 3 days (72 hours) notice of cancellation prior to the scheduled dog walking service.
50% refund: Clients who provide a notice of cancellation at least 2 days before the scheduled dog walk will be eligible for a 50% refund.
No refund: Same-day cancellations will not be eligible for any refund and will be charged in full for the reserved pet sitting service.
Drop In Visits
Full refund: To receive a full refund, clients must provide a minimum of 7 days' notice of cancellation before the scheduled pet sitting service.
50% Refund: Cancellations made with at least 4 days' notice will be eligible for a 50% refund of the total service fee.
No Refund: Same-day cancellations will be charged in full, and no refund will be provided.
Holiday Bookings: For Christmas Eve, Christmas, and Thanksgiving day, a 50% nonrefundable deposit will be required at the time of booking due to high demand for pet sitting services during these holidays.
Staycation Visits
Full refund: To receive a full refund, clients must provide a minimum of 3 days (72 hours) notice of cancellation prior to the scheduled dog walking service.
50% refund: Clients who provide a notice of cancellation at least 2 days before the scheduled dog walk will be eligible for a 50% refund.
No Refund: Same-day cancellations will be charged in full, and no refund will be provided.
Holiday Bookings: For Christmas Eve, Christmas, and Thanksgiving day, a 50% nonrefundable deposit will be required at the time of booking due to high demand for pet sitting services during these holidays.
Additional Notes on Scheduling
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I always encourage clients to schedule their visits as early as they can to ensure that I have availability to meet their needs. Clients are able to see my availability calendar once we have completed the onboarding process
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All potential new clients need to have a meet and greet prior to booking. Learn more about meet and greets on my FAQs page.